At Tressénova, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Policy

• Customers must request a return within 7 days of receiving the product.

• The product must be unused, unwashed, undamaged, and returned in its original packaging.

• Returns are accepted only in case of:

  • Manufacturing defects

  • Damaged products

  • Incorrect items delivered

• Products purchased during sales or discounts are non-returnable unless they arrive damaged.

Refund Policy

• Once the returned product is received and inspected, the refund will be processed within 5–7 working days.

• Refunds will be issued to the original payment method used at checkout.

• Shipping charges are non-refundable, unless the return is due to our error.

Exchange Policy

• Exchanges can be requested within 7 days of delivery.

• Exchanges are subject to product availability.

Non-Returnable Items

• Used or damaged items

• Products without original packaging

• Customized or personalized products

How to Request a Return or Refund

To initiate a return or refund, please contact us with the following details:

• Order ID

• Product details

• Clear images or videos showing the issue

📧 Email: contact@tressenova.com
📞 Customer Support: 0300 500 6968

Tressénova reserves the right to approve or reject any return or refund request based on the above policy.