At Tressénova, we aim to deliver premium products with reliable and timely service. Please review our Shipping & Service Policy below.

Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeline

• Domestic orders are typically delivered within 5–10 business days, depending on the delivery location.

• Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) are calculated at checkout and displayed before payment.

• Any additional duties, taxes, or charges imposed by local authorities are the responsibility of the customer.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS to track your shipment.

Delivery Issues

• If the package is delayed, lost, or damaged during transit, please contact us within 48 hours of delivery (or expected delivery date).

• Tressénova is not responsible for delays caused by incorrect shipping details provided by the customer.

Service Policy

Customer Support

• Our customer support team is available to assist you with order-related queries, returns, exchanges, and general support.

• Support requests are usually responded to within 24–48 business hours.

Order Cancellation

• Orders can be cancelled only before shipment.

• Once an order has been shipped, it cannot be cancelled.

Product Availability

• All products are subject to availability.

• In case an item is out of stock after order placement, customers will be notified and offered a refund or alternative product.

Address & Contact Details

• Customers are responsible for providing accurate shipping and contact information at the time of checkout.

• Tressénova will not be liable for delivery failures due to incorrect or incomplete details.